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Frequently Asked Questions

Check out these common questions from new clients.

Common Therapy Questions

Why should I see a therapist?

The reasons people choose to see a therapist vary. Therapy can be beneficial for a wide range of problems such as depression, loss, marital/relationship strife, parent-child concerns, or emotional distress. Some people need help getting through a specific life event. Some want an unbiased perspective on an issue they are struggling with. Regardless of what brings you to therapy, it can be an opportunity to grow, learn, and heal.

How long will therapy last?

When many people think about therapy, they picture individuals or couple’s in counseling for months or years at a time. The amount of time spent in therapy is based on many factors including issue being addressed, therapeutic approach and the client’s compliance with process. The therapeutic process is not meant to last forever and some clients find that three to four sessions were all they needed to get back on track.

Does therapy/ counseling work?

Therapy provides a confidential, supportive atmosphere in which to reflect on various issues. The emotional connection that a client makes with a therapist oftentimes has a greater impact on the success of the therapeutic process than the type of therapist chosen. The therapist must provide an atmosphere of safety and trust for the client. If, after a few sessions, the client doesn’t feel that he or she is making any progress, it is important to discuss it with the therapist.

Psychotherapy can have benefits and risks. Since therapy often involves discussing unpleasant aspects of your life, you may experience uncomfortable feelings like sadness, guilt, anger, shame, frustration, loneliness, and helplessness. The changes you make in therapy may also affect your relationships in unexpected ways. Psychotherapy has also been shown to have many benefits. Therapy often leads to better relationships, solutions to specific problems, and significant reductions in feelings of distress. But there are no guarantees of what you will experience.

Will the discussions with my therapist be confidential?

Therapists abide by current codes of professional ethics, as well as by state and federal laws protecting your Private Health Information. With the exceptions noted below, or as required by law, no information about your contact with your therapist is available to anyone without your written permission.

What do I do if I have an after-hours emergency?

In case of an emergency, please call 911 or go to the nearest emergency room immediately. If it is not an emergency call 832-384-4445, leave a voicemail and you will be contacted within 24 hours.

Working with Eboni

What are your hours?

Office Hours are:

Monday- Friday 9am-6pm

Appointments by appointment:

Tuesday-Thursday 10am-7pm

What if I can’t make my appointment?

Call the office at 832-384-4445 as soon as possible after you become aware that you cannot come to your appointment. You can leave a message on the voice mail if you are calling outside of office hours. Please try to call at least 24 hours before your scheduled meeting. All late cancellations (less than 24 hours notice) and/or no shows will result in a fee.

Will my insurance cover the sessions?

Eboni Harris, MA, LPC LMFT is an out-of-network provider. Clients will be provided with paperwork so that they can file for reimbursement if they choose. In such cases, it is up to the discretion of the insurance company to decide whether or not they will reimburse you. We also accept prepaid medical spending accounts.

How much does therapy cost?

Eboni Harris, MA, LPC, LMFT

The counseling rate is $200 per hour. Intake and couples sessions are 90 minutes and prorated to $300

All other practice therapists

The counseling rate is $160 per hour. Intake and couples sessions are 90 minutes and prorated to $240. Couples will complete a Relationship Check-up assessment before the 1st session which is $40.


(OMB Control Number: 0938-1401)

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs,     such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care – like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

You are protected from balance billing for:

Emergency services

If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Also, Texas law protects patients from surprise medical bills in emergencies and when a patient receives covered medical services from an out-of-network provider at an in-network facility. The law applies to state-regulated insurance plans, including the state employee or the teacher retirement systems. This law does not apply to nonemergency healthcare or medical services when a patient elects in advance and in writing to receive those services from an out-of-network provider and when the out-of-network provider provides the patient with a written disclosure.

Certain services at an in-network hospital or ambulatory surgical center

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections  not to be balance billed.

If you get other services at these in-network facilities, out-of-network providers can’t balance  bill you unless you give written consent and give up your protections.

You’re never required to give up your protection from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

 When balance billing isn’t allowed, you also have the following protections:

  • You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities
  • Your health plan generally must:
    • Cover emergency services without requiring you to get approval for services in advance (prior authorization).
    • Cover emergency services by out-of-network providers.
    • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
    • Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

If you believe you’ve been wrongly billed, you may contact: the U.S. Centers for Medicare & Medicaid Services (CMS) at 1-800-MEDICARE (1-800-633-4227) or visit for more information about your rights under Federal law.

In addition, you can visit for more information about your rights under Federal law.

The Texas Department of Insurance Consumer Help Line at 1-800-252-3439 or visit or for more information about your rights under Texas law.

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